• London, UK
  • +44 2030 026 325
  • +44 7425 253 328
  • +44 7841 413 188

Privacy Policy

Mara Cars Chauffeurs > Privacy Policy

1. Licensing & Registration
Is your company licensed?
Yes, our company is TFL licensed and complies with all the necessary regulations for our industry.
Do you hold a VAT registration?
Yes, we are VAT registered.

2. Safety & Maintenance
What safety measures do your cars undergo?
All our vehicles undergo regular safety inspections and maintenance checks to ensure the safety and comfort of our passengers.
Can I expect the car to be clean for my ride?
Absolutely. We ensure that our vehicles are cleaned and sanitized after each ride.

3. Booking & Availability
Is last-minute booking an option?
While we recommend booking in advance for the best experience, we do accommodate last-minute bookings based on availability.
Do you operate 24/7?
Our office hours are Monday through Saturday from 8:00 AM to 07:00 PM, and Sundays from 08:00 AM to 06:00 PM. Our support team is available 24/7, 365 days a year, and our driving services are operational around the clock.

4. Pricing & Payment
Are the rates you offer consistent?
Our prices are fixed and transparent. There are no hidden charges.
What are the payment methods available?
We accept cash credit cards, debit cards, and bank transfers. Online payment options are also available on our platform.
Is it acceptable to hand over cash to the driver?
Yes, you can pay the driver directly in cash.
If my flight faces delays or cancellations, are there any additional fees?
We understand that delays can happen. We offer a grace period, after which a nominal waiting fee might be charged. However, we won’t charge you for flight cancellations if you notify us in advance.

5. Check our Terms&Conditions
Service Features
Is it possible to request child or infant seats when traveling with young ones?
Yes, we provide child and infant seats upon request. Please mention it during booking to ensure availability.
Will I be provided with the contact details of my driver?
Yes, you will receive a text or email with your driver’s name and contact number prior to your pick-up time.
What’s the protocol for meeting my driver at the airport?
Our driver will be waiting for you at the designated pick-up zone with a signboard bearing your name. If you have any issues, you can contact the driver directly.
Are there any restrictions, such as smoking or eating, inside the car?
For the comfort of all our passengers, smoking is strictly prohibited in the vehicle. Eating is discouraged to maintain the cleanliness of the car.

6. Troubleshooting
What steps should I take if I can’t find my assigned driver?
If you can’t locate your driver, please call the driver directly using the contact details provided or reach out to our customer support helpline.
Where do your chauffeurs operate from, and do you levy charges from this base to the pick-up point?
Our chauffeurs operate from our central base location. Charges are calculated from the pick-up point to the drop-off location. However, for certain locations far from our base, a minimal surcharge may apply.

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